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FAQ section for Customer

Q: How does the QWQER package delivery platform work?
A: The QWQER package delivery platform is a service that connects customers who need packages delivered with independent contractors (gig workers) who are available to carry out the delivery task. Customers can place orders through the platform, and gig workers can accept the jobs based on their availability, location, and preferences.
Q: How do I create an account and place an order?
A: To create an account, visit the platform's website or download the app, then follow the registration process. Once your account is set up, you can place an order by providing the pickup and delivery addresses, package details, and your preferred delivery time. The platform will then match your request with available gig workers.
Q: Can I track my package in real-time?
A: Absolutely! You can easily monitor the progress of your package from the moment it's picked up to the moment it's delivered, all through our convenient website or mobile app. Stay in the loop and be confident that your package is on its way to its destination!
Q: What are the delivery fees and how are they calculated?
A: Delivery fees vary depending on factors such as distance, package size and weight, and the urgency of the delivery. The platform will provide an estimated delivery fee when you place your order, based on the information you provide.
Q: How can I pay for my delivery?
A: We accept credit/debit cards as the primary form of payment for our same-day delivery services. When placing your order, simply select your preferred card and you'll be good to go! We do not currently accept other forms of payment.
Q: Are the gig workers background-checked and insured?
A: Gig workers on the platform undergo a thorough background check and screening process before they can accept jobs.
Q: Can I rate and review the gig worker after my package is delivered?
A: Yes, we encourage customers to provide feedback on their experience by rating and reviewing the gig worker. This helps maintain a high level of service quality and assists other customers in selecting reliable gig workers.
Q: Can I schedule a delivery for a specific time or date?
A: Yes, our platform allows you to schedule deliveries in advance, specifying your preferred date and time window. Keep in mind that availability may vary depending on the gig workers' schedules and the platform's demand.
Q: What happens if my package is damaged or lost during delivery?
A: In the event of a damaged or lost package, contact the platform's customer support team immediately. They will investigate the issue and assist you in resolving the problem, which may include compensation, depending on the platform's policies.
Q: Is there a limit to the size and weight of packages that can be delivered?
A: Actually, there are no strict limits on the size and weight of packages that can be delivered through the QWQER. However, we do recommend that you inform us in advance if you have any non-standard or oversized packages to ensure that our drivers are prepared to handle them. This can be done by mentioning it in the order form. We always strive to provide safe and efficient delivery for all packages, no matter the size or weight.